Frequently Asked Questions

If you do not find an answer to your question below fell free to contact us at any time.

Common Questions

Do you charge for a quote?

Absolutely not!

What type of warranty do you offer?

Not only do you receive the warranty from the manufacturer of the window, but you also receive our guarantee that you will be completely satisfied with not only our products but the entire installation process!

How long does it take from order to installation?

4-6 weeks is the standard turn around time depending on the complexity of orders and weather.

Are you licensed and insured?

Of course!

Do you offer painting as part of your installation package?

Yes and No…while we CAN offer painting our installers are window and door installers NOT painters. On larger painting jobs we recommend hiring a painter.

How long have you been in the window business?

While Chattahoochee Windows and Doors is in its 15th year of business I have been working in all aspects of the window industry for 30+ years.

What does your quote include?

Everything! I include all fees and taxes in the price given to you. Unless we run into a MAJOR issue, this price is all you will pay!

What are your payment terms?

50%  deposit at contract signing and the rest at the completion of the job. Do you have a special circumstance? We can make it work!

Is there a specific brand of window you use?

I am able to get ANY brand window that you are interested in, however depending on the project I like to recommend the Alside Mezzo series window. Alside is a local manufacturer with an exceptional quality of work and warranty.

How long would a 10-window installation take you?

10 standard windows should take our team 1 day to install.

Do you use subcontractors?

Yes, BUT I have 3 crews that I have been using for 3-15 years. These are not strangers, these are people that are factory trained and that I trust to provide the level of service that I promise for all of my jobs.

What about possible lead issues?

All of my installers and I are LEAD certified and have attended yearly training. All homes that were built prior to 1978 must be tested. If lead is found then we have the equipment to use to ensure a safe installation and clean up per state EPA regulations.

What type of material is the window made of?

80% of my customers choose vinyl windows however, I am able to purchase any type of window material that you request. I can even get vinyl on the outside wood on the inside window that is a popular option!

What about energy efficiency?

Will new windows improve your home’s energy efficiency? YES! Can I promise a 30% savings on your home heating and cooling costs? NO…and anyone who says they can are not a company you want to be dealing with. I can sell any and all UV ratings that you are interested in.

Where can I see pictures of past jobs and referrals?

We post pictures and reviews weekly on FacebookAngie’s ListHouzzYelp, and on our website www.ChattahoocheeWindows.com

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CUSTOMER REVIEWS

Here is what our clients are saying!

Chattahoochee Windows & Doors did a great job on replacing some windows and sliding glass doors on my house in Roswell. Maurice went above and beyond after the sale was complete to make sure we were happy with the end result. Great customer service! Chattahoochee Windows and Doors will be first on my list next time I need windows or doors.

Robert K Roswell, Georgia

This was a fantastic experience. From the very beginning, Maurice and Chattahoochee made the process easy and fast. I feel I got a very good price on my 13 new windows, but the installation process REALLY stood out. Not only did the installers get to my home when they said they would (very rare these days), they were professional and friendly. I expected to hear a lot of racket as they removed the old windows, but I barely heard anything. The new windows were installed quickly, and there was absolutely no mess left behind. I HIGHLY recommend Chattahoochee Windows and Doors!

Dennis T Snellville, Georgia

I had a very positive experience with Chattahoochee Windows and Doors. Also, I have referred this company to many friends and I will use this company again in the future.

Bill M. Marieta, Georgia

Maurice was very easy to deal with. No pressure like other companies I’ve encountered during this project. Initially we were shopping around and when I called to get a quote, he gave me an approximate price and that was that. No harassing calls or emails. When we were ready to continue with the project, he came over to take measurements and told me I would hear back from him within 4-5wks when the Windows were ready for installation. 4 weeks later he called to schedule the installation. The guys came over and got straight to work. They were finished installing the 6 Windows in 2 hours. Everything was so clean, you wouldn’t even know they had come, except for the beautiful Windows. Very professional and exceptional job!

Douglasville, GA

Hope Duncan

I just had a window replaced upstairs that had some wood rot in the frame and had my two deck door inserts replaced to get rid of the cottage panes design. Chattahoochee Windows (770-316-8028) did the work. Maurice Duvic is the owner, they are local. Did a great job and costs were reasonable. Austin did the actual install and he cleaned up beautifully. Took about an hour overall! Maurice came over after the install to show me how to pop the windows in and out for easy cleaning. Really pleased.

Smyrna, GA

We had the best experience with Jody, Jessica, and the entire team at Chattahoochee Windows and Doors. We enlisted in their help with replacing all of our windows on our 1970’s home, and we couldn’t be more pleased with the result! They worked quickly and efficiently, and they had excellent communication with us throughout the entire project. We are already noticing a reduction in street noise after our new windows! Highly recommend this great company.

Allison Clarkson, Atlanta

The team was professional, punctual and fast. They kept the disruption to a minimum and cleaned up thoroughly after they were finished, I would have no hesitation using them again.

Marietta, GA

Excellent service, top notch quality ALSIDE casement window, top notch installation. researching windows with the multiple options out there is challenging, we had numerous companies come out to quote such as Home Depot, Lowes, Champion and a few others. Champion was a complete joke with the highest quote of all, and the close close mentality of the salesperson. Window specifications vary greatly with LOW E and UV Ratings, we felt the ALSIDE casement was our best option with specs we could understand and compare to our other options. Chattahoochee’s Maurice Duvic is first class, professional quote, punctual, and follow through was best in class. Would definitely recommend and use this company again.

Marietta, GA

They do awesome work. I needed a custom window fabricated and could not find anyone in town who would do it at a reasonable price. I called these guys and they said they love a challenge. The
window is beautiful and the price was fair. They were responsive and delivered on time.

Marietta, GA

TRUSTED AND RECOMMEND

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(770) 904-9909

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