FAQ

 

 

 

 

 

Do you charge for an quote? Absolutely not! 

 

 
What does your quote include? Everything! I include all fees and taxes in the price given to you. Unless we run into a MAJOR issue, this price is all you will pay! 

 

 
How long have you been in the window business? While Chattahoochee Windows and Doors is in it’s 12th year of business I have been working in all aspects of the window industry for 30+ years.

 

 
Do you use subcontractors? Yes, BUT I have 3 crews that I have been using for 3-15 years. These are not strangers, these are people that are factory trained and that I trust to provide the level of service that I promise for all of my jobs. 

 

 
Are you licensed and insured? Of course!!!

 

 

 

 

What about possible lead issues? All of my installers and myself are LEAD certified and have attended yearly training. All homes that were built prior to 1978 must be tested. If lead is found then we have the equipment to use to ensure a safe installation and clean up per state EPA regulations. 

 

 
Is there a specific brand of window you use? I am able to get ANY brand window that you are interested in, however depending on the project I like to recommend the Alside Mezzo series window. Alside is a local manufacturer with an exceptional quality of work and warranty. 

 

 
What type of material is the window made of? 80% of my customers choose vinyl windows however, I am able to purchase any type of window material that you request. I can even get a vinyl on the outside wood on the inside window that is a popular option! 

 

 
What about energy efficiency? Will new windows improve your homes energy efficiency? YES! Can I promise a 30% savings on your home heating and cooling costs? NO…and anyone who says they can are not a company you want to be dealing with. I can sell any and all UV ratings that you are interested in. 

 

 
What are your payment terms? 50%  deposit at contract signing and the rest at the completion of the job. Do you have a special circumstance? We can make it work!

 

 
Do you offer painting as part of your installation package? Yes and No…while we CAN offer painting our installers are window and door installers NOT painters. On larger painting jobs we recommend hiring a painter. 

 

 
How long does it take from order to installation? 4-6 weeks is out standard turn around time depending on complexity of orders and weather. 

 

 

 

 

How long would a 10 window installation take you? 10 standard windows should take our team 1 day to install. 

 

 

 
What type of warranty do you offer? I offer a complete wrap around lifetime warranty and my windows also come with a warranty from the manufacturer. 

 

 
Where can I see pictures of past jobs and referrals? We post pictures and reviews weekly on Facebook, Angie’s List, Houzz, Yelp, and on our website www.ChattahoocheeWindows.com

 

 

 

 

Hear these answers from our owner Maurice by

watching our “Ask an Expert” video HERE

 

 

 

Have a question not answered here?

Contact us at 770-316-8028

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